Play Smart. Stay in Control.

Responsible Gaming – done55 Safe Play Guide

Gaming on done55 should be fun — nothing more, nothing less. This page gives you everything you need to stay in control: tools, honest information, warning signs to watch for, and real support if you ever need it.


Rs 500
Minimum deposit limit you can set — effective immediately
3 min
Time to activate self-exclusion from your account settings
24/7
Support available every single day for responsible gaming queries
6 mo+
Minimum self-exclusion period — irreversible during the active window
done55
What Responsible Gaming Actually Means

For the vast majority of people who play on done55, gaming is exactly what it should be: a form of entertainment. You come in for a cricket betting session, maybe a few hands of Poker or a round of Aviator, and then you step away. The time and money you spend are amounts you decided on in advance, you stay within them, and the experience is genuinely enjoyable. That is responsible gaming — and it describes how most of our players engage with the platform.

Done55 is committed to keeping it that way. Responsible gaming means ensuring that the tools, information, and support exist to help every player maintain that healthy relationship with gaming — and to step in quickly when something looks like it might be shifting in the wrong direction. This is not just a legal obligation for done55. It is something the team genuinely believes in, because a platform that cares about its players long-term cannot afford to ignore the small percentage for whom gambling stops being fun and starts becoming a problem.

The done55 responsible gaming programme is built around three things: real tools that give players practical control over their spending and playing time, honest information about the warning signs that indicate a problem is developing, and direct access to support when it is needed — whether that is our own 24/7 team or professional external services.

Remember: Gambling is entertainment, not a way to make money or solve financial problems. If you find yourself gambling to recover losses or to manage stress, please use the tools on this page or contact done55 support immediately.

Your Responsible Gaming Tools on done55

Every one of these tools is available directly from your done55 account settings — no need to contact support first. Limits are applied immediately; increases take 48 hours to protect you from impulsive decisions.

Deposit Limits

Set a maximum amount you can deposit into your done55 account per day, per week, or per month. Once your limit is reached, you cannot deposit again until the period resets — no exceptions.

Effective Immediately
Loss Limits

Cap the amount you can lose within a set time period — daily, weekly, or monthly. When your loss limit is reached, your account is automatically locked for further betting until the period ends.

Effective Immediately
Session Time Limits

Set a maximum length for each gaming session. When the time is up, you will be prompted to stop and log out. You can also set a session reminder that simply alerts you at regular intervals without forcing you to stop.

Effective Immediately
Reality Checks

Enable regular on-screen pop-ups that show you how long you have been playing and your net gaming result for the session. A quick reality check every 30 or 60 minutes keeps perspective intact.

Effective Immediately
Cooling-Off Period

Temporarily suspend your done55 account for 24 hours, 7 days, or 30 days without committing to a full self-exclusion. No promotional communications during the cooling-off period. Reactivation at the end is your choice.

Effective Immediately
Self-Exclusion

Exclude yourself from done55 for a minimum of 6 months, or permanently. During the exclusion period, your account is completely deactivated — no logins, no deposits, no betting. Done55 will not contact you with promotions.

Irreversible During Period

Important: Deposit and loss limits can only be reduced immediately. Increasing a limit requires a 48-hour waiting period — this is intentional, to protect you from making impulsive decisions in the heat of the moment. Self-exclusion periods cannot be shortened once activated.

How to Activate Your Safety Tools

Setting limits on done55 takes less than three minutes. Here is exactly how to do it:

1
Log in to Your done55 Account

Access done55 from your mobile browser or desktop. Enter your username and password. If you have two-factor authentication enabled — which we recommend — approve the login as usual.

2
Open Account Settings

Tap your profile icon in the top right corner of the done55 interface. Select "Account Settings" from the dropdown menu that appears.

3
Select "Responsible Gaming"

Within Account Settings, you will find a dedicated "Responsible Gaming" section. All tools — deposit limits, loss limits, session timers, reality checks, cooling-off, and self-exclusion — are listed here in one place.

4
Set Your Limits and Confirm

Choose the tool you want to activate, enter the value (e.g., "Rs 5,000 per week deposit limit"), and tap Confirm. Limits that reduce your access are applied immediately. You will receive an email confirmation.

5
Need Help? Contact Support

If you cannot find the Responsible Gaming section or need help activating a specific tool, done55 support is available 24/7 via live chat or at support@done55.im. We will walk you through it immediately.

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Warning Signs to Watch For

Problem gambling does not appear overnight. It develops gradually, and many people do not notice the early signs until things have already become difficult. Done55 wants to help you spot the warning signs early — in yourself or in someone you care about.

1
Chasing Losses

Placing more bets — often larger ones — to try to win back money you have already lost. This is one of the earliest and most clear warning signs. Losses cannot be reliably recovered by playing more.

2
Spending More Than Planned

Regularly exceeding the amount you told yourself you would spend in a session. If you find yourself making "just one more" deposit repeatedly, this pattern needs attention.

3
Gaming to Escape Problems

Using gaming as a way to avoid dealing with stress, anxiety, family difficulties, or financial pressure. Gaming should be entertainment — not a coping mechanism or escape route.

4
Neglecting Responsibilities

Missing work, skipping meals, ignoring family responsibilities, or neglecting other obligations because of time spent gambling. When gaming starts affecting your real life, it has gone too far.

5
Hiding Your Gambling

Lying to family or friends about how often you play or how much you spend. Secrecy and dishonesty around gambling activity is a significant warning sign that the behaviour has become problematic.

6
Borrowing Money to Gamble

Borrowing from family, friends, or financial services to fund gambling activity — or using money intended for rent, groceries, school fees, or bills to place bets instead.

7
Irritability When Not Gambling

Feeling restless, anxious, or irritable when you are not able to gamble, or when you try to cut back. These are signs of psychological dependence that warrant professional support.

8
Inability to Stop

Repeatedly trying to stop or cut back on gambling and failing to do so. If you have already tried to stop and found that you cannot, professional support — not willpower alone — is what is needed.

9
Gambling with "Important" Money

Using savings set aside for specific purposes — Eid gifts, children's school fees, emergency funds, upcoming utility bills — for gambling. This is a serious escalation that requires immediate action.

If you recognise any of these signs in yourself or someone you know: Please use done55's self-exclusion tool immediately, contact our 24/7 support team, and consider reaching out to a professional support service. Asking for help is a sign of strength, not weakness. Done55 will support you without judgment.

Quick Self-Check — How Is Your Relationship with Gaming?

Tick any statement that applies to you. This is not a clinical assessment — it is a tool to help you reflect honestly. All results are processed locally in your browser; nothing is sent to done55.

Playing Smart on done55 — Practical Tips

Responsible gaming is not about playing less — it is about playing with awareness and in control. Here are some practical habits that done55's most experienced players use to keep gaming enjoyable over the long term:

Set a budget before you open the app. Decide on an amount you are genuinely comfortable losing — because in gambling, losing is always a possibility — before you log in to done55. Once that amount is gone, the session is over. No top-ups, no "just one more deposit." The session end is part of the game.

Think of it as entertainment spending, not investment. When you buy a ticket to a PSL match or a cinema ticket, you do not expect to get that money back — it is the price of the experience. Done55 gaming works the same way. The money you spend is the cost of the entertainment. If you win, that is a bonus. If you do not, you got the entertainment you paid for.

Use done55's session time reminders. It is very easy to lose track of time when you are absorbed in a game, particularly Aviator or a live poker session. Setting a 45-minute or 1-hour reminder means you get a natural pause to assess how things are going and decide consciously whether to continue — rather than just drifting on indefinitely.

Never chase losses. This is the single most important piece of responsible gaming advice that exists, and it applies whether you are playing on done55 or anywhere else. Every game result on done55 is determined by certified random processes — the platform has no memory of your previous session and no obligation to "balance out" your losses with wins. Chasing losses by placing bigger bets or depositing more money is guaranteed to make things worse, not better.

done55

Done55's Commitment to Responsible Gaming

Done55 monitors platform activity for patterns that may indicate a player is developing a problem with gambling. This includes unusual increases in deposit frequency or amount, patterns of play that suggest chasing behaviour, and significant changes in session length or timing. When our monitoring system or support team identifies these patterns, done55 will reach out proactively — not to restrict your account without warning, but to check in, share the tools available to you, and make sure you are aware of the support that exists. This proactive approach is something many online platforms do not do, but done55 considers it a core part of operating responsibly.

Our customer support team receives specific training on responsible gaming. They know how to respond sensitively and helpfully when a player reaches out with concerns about their gambling, or when they are clearly in distress. Done55 support staff are not salespeople — they are not measured on retention metrics that would create any pressure to discourage a player from taking a break or self-excluding. When you contact done55 support about responsible gaming, you will get honest help, not a retention pitch.

Done55 also takes its age verification responsibilities seriously. We implement checks during registration and during the KYC process specifically designed to prevent access by individuals under 18. We do not advertise on platforms primarily used by minors. And we do not use game designs, imagery, or promotional approaches that deliberately target or appeal to underage individuals.

If you are in immediate distress related to gambling or any other issue, please contact a trusted person in your life, call a mental health helpline, or visit the nearest health facility. Done55 support is available 24/7 but we are a gaming platform, not a crisis service. Please reach out to the appropriate professional services if you need urgent support.

Common Questions About Responsible Gaming

Straightforward answers to the questions Pakistani players most often ask about done55's responsible gaming tools and policies.

No. Self-exclusion on done55 is irreversible during its active period. The minimum self-exclusion is 6 months and it cannot be shortened, regardless of your reason for requesting removal. This is intentional — self-exclusion is a serious tool for serious situations, and the irreversibility is part of what makes it effective. Once the exclusion period ends, you may contact done55 support to request reactivation, which involves a reflection period before access is restored.

Any balance in your done55 account at the time of self-exclusion will be returned to you via your registered payment method within 3 business days. You do not lose your balance by self-excluding. Done55 will process the withdrawal without requiring you to meet any wagering requirements on your remaining cash balance.

No. During any cooling-off period or self-exclusion, done55 will not send you promotional emails, bonus offers, or any other marketing communications. Essential account communications — such as the confirmation of your cooling-off activation, or your withdrawal being processed — will still be sent, as these are necessary for account management.

No. Responsible gaming tools can only be activated by the account holder. If you are concerned about a family member's gambling, contact done55 support at support@done55.im and explain the situation. Our team will advise on what options exist and can provide guidance on how to have a constructive conversation with the person you are concerned about.

Deposit limit reductions take effect immediately — the moment you confirm the change in your account settings, the new lower limit is active. Increases to deposit limits, however, require a mandatory 48-hour waiting period before they take effect. This waiting period is a built-in protection to prevent impulsive decisions made during or immediately after a gaming session from undermining your longer-term responsible gaming goals.

Tell us. Done55 takes feedback about responsible gaming seriously. If you feel that a particular tool is not working as it should, that you were contacted inappropriately during an exclusion period, or that done55 failed to respond appropriately when you raised a responsible gaming concern, contact support@done55.im and flag it as a responsible gaming complaint. These are treated as priority matters and reviewed by done55 management, not just frontline support.

Play on done55 — in Control, in Comfort

Done55 is built for Pakistani players who want a platform they can trust — not just for fair games and fast payouts, but for how it treats them when gaming stops being fun. Register your account today and play with the tools, information, and support of Pakistan's most responsible gaming platform behind you.

18+ only  ·  Set your limits before you play  ·  done55 cares about your wellbeing