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Help Centre · done55 Pakistan

done55 FAQ – Answers for Pakistani Players

Everything you need to know about done55 — from registration and deposits in PKR to Aviator, cricket betting, bonuses and responsible gaming. Find your answer below or use the search.

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All financial answers given in Pakistani Rupees
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Account & Registration

Visit done55.im/register and fill in the short form — your full name, mobile number, email address, city, and a password. Tick the Terms and Conditions checkbox and hit Create My Free Account. Done55 sends a verification link to your email; click it and your account is live immediately. The whole process takes under two minutes. No documents are needed at registration — identity verification only applies before your first withdrawal.

You must be 18 years of age or over to register and play on done55. This is a strict requirement. By agreeing to the Terms and Conditions during registration, you confirm that you meet the age requirement. Done55 may request age-verification documents — a copy of your CNIC or passport — at any time. Accounts found to belong to individuals under 18 are closed immediately and any balance is forfeited.

No — done55 allows one account per person, strictly. Creating multiple accounts under the same or different names results in permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your account details or cannot access your existing account, contact support@done55.im rather than creating a new one.

Go to the done55 login page and click "Forgot Password?" Enter the email address registered to your account. Done55 will send a secure reset link to that address within a few minutes. Click the link (it expires after 30 minutes), set a new password, and you are back in. If you no longer have access to your registered email, contact support@done55.im and the team will verify your identity through alternative means.

Account locks happen for two main reasons: too many consecutive failed login attempts (temporary, lifts after 15 minutes automatically) or a security flag triggered by unusual activity. If the lock persists beyond 15 minutes or you believe your account has been accessed without your authorisation, contact done55 support at support@done55.im immediately — this is treated as a priority security matter and resolved quickly.

Contact done55 support at support@done55.im and request permanent account closure. Before closing, done55 will process any remaining balance back to your registered payment method. Permanent closure is irreversible — if you want a temporary break instead, consider using the cooling-off or self-exclusion tools in your account's Responsible Gaming settings. See the Responsible Gaming page for full details.
Deposits & Payments

Done55 supports the following Pakistan-native payment methods:
  • Easypaisa — instant credit
  • JazzCash — instant credit
  • NayaPay — instant credit
  • SadaPay — instant credit
  • IBFT (Bank Transfer) — credited within a few minutes during banking hours
  • Visa / Mastercard (Pakistani-issued bank cards)
All transactions are processed in Pakistani Rupees (PKR) — no currency conversion, no forex fees.

The minimum deposit on done55 is Rs 500. This deliberately low entry point means any Pakistani player can get started without a large upfront commitment. There is no maximum deposit limit for most payment methods, though specific maximums per transaction may vary by payment provider — these are displayed at the time of deposit in your account cashier.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are credited to your done55 account instantly — typically within seconds of the transaction being confirmed by the payment provider. IBFT bank transfers are usually credited within a few minutes during standard banking hours; if a bank transfer is not reflected after 30 minutes, contact done55 support with your transaction reference number.

Done55 does not charge any deposit fees. The full amount you deposit is credited to your account balance. Some payment providers may apply their own small transaction charges — for example, certain interbank transfer services — but done55 itself does not deduct any fee from your deposit.
Withdrawals

For verified accounts, done55 processes withdrawals within 30 minutes 24/7. This applies to Easypaisa, JazzCash, NayaPay, and SadaPay. IBFT bank transfers are typically processed within 30 minutes but may take up to a few hours depending on your bank's processing times. Your account must have completed KYC (identity verification) before your first withdrawal — this one-time process takes done55 up to 24 hours after document submission.

The minimum withdrawal on done55 is Rs 500 — the same as the minimum deposit. There is no artificial barrier between your winnings and your wallet. You can withdraw as soon as your balance meets the minimum and your account is verified.

Done55 requires a one-time identity verification (KYC) before your first withdrawal. You will need to upload:
  • A clear copy of your CNIC (front and back) or a valid Pakistani passport
  • A selfie holding your ID document
Done55 reviews submitted documents within 24 hours. Once verified, your account remains verified — you do not need to submit documents again for future withdrawals.

If your withdrawal has not arrived within the expected time frame (30 minutes for mobile wallets, a few hours for IBFT), first check your done55 transaction history to confirm the withdrawal was approved. If it shows "Approved" but the funds have not reached your account, contact done55 support at support@done55.im and include your transaction ID and payment method details. The team will trace the transaction and resolve it promptly.
Games & Betting

Aviator is done55's most popular game. At the start of each round, a multiplier begins climbing from 1x. You place your bet before the round starts, then watch the multiplier increase. At any point before the plane "flies away," you can hit Cash Out to lock in your bet amount multiplied by the current multiplier. If you do not cash out before the plane flies away, your bet is lost. Each round's crash point is determined by a certified random algorithm — no pattern, no prediction. Aviator is simple, fast-paced, and genuinely skill-influenced by your cash-out timing.

Done55 covers PSL (Pakistan Super League), international T20s, Test matches, and ODIs. Markets include match winner, series winner, top batsman, top bowler, first wicket method, over/under runs, and ball-by-ball live betting. Pre-match and in-play markets are both available. Done55's cricket betting board is updated in real time — you can bet on a delivery outcome within seconds of the previous ball being bowled. Visit the Sports Betting page for the full market overview.

Yes, done55's Ludo is played for real PKR stakes against real opponents. You choose a stake level — from as low as Rs 50 per game — and are matched with other players. The game uses the standard Ludo rules Pakistani players know well. Winner takes the pot minus done55's small platform fee. The matchmaking system pairs players of similar stake preferences. Visit the Ludo Games page for full details and to see current active rooms.

Done55's Live Casino is streamed in HD with real human dealers 24/7. Available games include:
  • Baccarat — multiple table speeds and limits
  • Roulette — European and auto-roulette variants
  • Blackjack — classic and speed variations
  • Teen Patti — the subcontinent's favourite card game
  • Andar Bahar — fast, simple, deeply popular in Pakistan
Visit the Live Casino page to see currently open tables and stake ranges.

Done55's Poker Room offers Texas Hold'em and Omaha cash games at micro, low, and medium stakes — suitable for beginners through experienced players. Sit-and-Go tournaments run throughout the day and night. Buy-ins start from Rs 200. The Poker Room is certified fair, actively monitored against bots and collusion, and bot-free. Visit the Poker page for current active tables and upcoming tournament schedules.

All done55 games use certified Random Number Generator (RNG) technology. This means every outcome — whether a dice roll, a card dealt, or an Aviator crash point — is statistically independent and genuinely unpredictable. Game outcomes are not influenced by previous results, stake sizes, or done55's commercial interests. Done55 undergoes regular third-party audits of its RNG systems, and results are logged and verifiable. The house edge on all games is transparently published in the game rules within your account.
Bonuses & Promotions

The welcome bonus is applied automatically to your first qualifying deposit — no code is needed. Register a done55 account, make a deposit of Rs 500 or more, and the welcome bonus is credited to your account immediately. The bonus amount and applicable wagering requirements are clearly shown in your Bonuses section. If you would prefer to play without any bonus and its wagering conditions, contact done55 support before making your first deposit.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before the bonus balance converts to withdrawable cash. For example, if done55 gives you a Rs 1,000 bonus with a 20x wagering requirement, you must place bets totalling Rs 20,000 before the bonus becomes withdrawable. The specific wagering requirement for each bonus is always displayed clearly in your account's Bonus section and in the Terms and Conditions.

Every done55 account has a unique referral code found in your account dashboard. Share it with friends across Pakistan. When a friend registers using your code and makes their first qualifying deposit, you earn a referral bonus. There is no limit to how many friends you can refer — more referrals means more bonuses. Visit the Refer a Friend page for your personal referral code and current bonus amounts.

Every bet placed on done55 — sports, casino, Aviator, Poker, Ludo — earns VIP points. As your points accumulate, you progress through Bronze, Silver, Gold, and Platinum tiers. Higher tiers unlock benefits including faster withdrawal processing, higher deposit limits, monthly cashback, exclusive bonus offers, and for top-tier players, a dedicated account manager. Your VIP status and point balance are visible in your account dashboard at all times. Visit the VIP Club page for the full tier breakdown.

Bonuses can be removed for the following reasons: the bonus expired before the wagering requirement was met (each bonus has a validity period shown in your Bonus section); a withdrawal was requested before the wagering requirement was completed; or the account was found to have violated bonus terms (such as using multiple accounts). If you believe a bonus was removed in error, contact done55 support with your bonus reference ID and we will investigate.
Security & Privacy

Log in to your done55 account, go to Account Settings → Security, and enable 2FA. Done55 uses SMS-based 2FA — a verification code is sent to your registered Pakistani mobile number each time you log in from a new or unrecognised device. Done55 strongly recommends enabling 2FA. It takes about two minutes to set up and substantially reduces the risk of unauthorised access to your account.

No. Done55 does not sell player data, does not share it with advertisers, and does not use it for any purpose beyond operating your account and complying with applicable legal obligations. All personal and financial data is encrypted in transit (TLS) and at rest (AES-256). Full details are in the Privacy Policy.

Done55 will never ask for your password via email, WhatsApp, SMS, or any other channel. Done55 will never send you a link to "verify" your account via a third-party page. If you receive any message asking for your done55 login credentials or directing you to a website that is not done55.im, treat it as fraudulent immediately. Do not click any links. Report it to support@done55.im with a screenshot and we will investigate.
Responsible Gaming

Log in, go to Account Settings → Responsible Gaming, and select Deposit Limits. You can set a daily, weekly, or monthly limit in PKR. Limit reductions take effect immediately. Limit increases require a mandatory 48-hour waiting period — this is intentional to protect you from impulsive decisions. Done55 strongly encourages every player to set at least a basic deposit limit before playing. Full guidance is on the Responsible Gaming page.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Done55 offers a minimum self-exclusion of 6 months (permanent exclusion is also available). Once active, your account is completely deactivated — no logins, no deposits, no betting. Done55 will not send you promotional communications during the exclusion. The period cannot be shortened once activated — this is by design. Any remaining balance is returned to your payment method within 3 business days. See the Responsible Gaming page for full details.

A cooling-off period is a short-term account suspension of 24 hours, 7 days, or 30 days. Your account is paused for the chosen duration and then automatically reactivated. No promotional messages are sent during the period. It is ideal for a planned break or when you feel you need a little distance without committing to a long-term exclusion. Self-exclusion, in contrast, is a minimum 6-month irreversible commitment and is intended for players who recognise a more serious problem. Both tools are available in Account Settings → Responsible Gaming.
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Why done55's FAQ Is Different

Most gaming platforms have FAQ pages that feel like they were written for a legal department rather than actual players. Done55's FAQ is built differently. Every question in this page came from a real Pakistani player — someone from Karachi, Lahore, Faisalabad, Rawalpindi, or Quetta who had a genuine query about their account, a payment, or a game. The answers are written in plain English with Pakistani players specifically in mind: PKR amounts, local payment methods by name, and explanations that assume you are a normal person with a smartphone and a busy life, not someone with an accounting degree.

Done55 updates this FAQ regularly as the platform evolves. New payment methods, new game types, new VIP tier benefits — when things change, this page is updated to reflect them. If you find that something here is out of date or unclear, please tell us at support@done55.im. Getting the FAQ right matters to done55, because a player who fully understands how the platform works is a player who can enjoy it properly.

Cannot find what you are looking for? Use the search bar at the top of this page to search across all FAQ questions, or contact done55 support directly at support@done55.im. All support queries are answered within 15 minutes, 24 hours a day, 7 days a week.

Common Reasons Players Visit the done55 FAQ

These are the topics Pakistani done55 players search for most often. Click any card to jump to the relevant FAQ section above.

Easypaisa & JazzCash Deposits

Quick answers on how to deposit via Pakistan's most popular mobile wallets. Minimum amount, processing speed, and whether done55 charges any fees — all answered clearly.
Fast Withdrawals in PKR

How done55 processes withdrawals within 30 minutes, what KYC documents you need, and what to do if your withdrawal is taking longer than expected.
How Aviator Works

A full plain-English explanation of done55's most-played game — how the multiplier works, when to cash out, and how the certified RNG keeps every round genuinely fair.
Welcome Bonus & Wagering

How to claim the done55 welcome bonus on your first deposit, what a wagering requirement actually means, and how the referral programme earns you extra credit.
Account Security & 2FA

How done55 secures your account with encryption and two-factor authentication, how to spot phishing attempts, and what to do if you suspect your account has been compromised.
Responsible Gaming Tools

How to set deposit limits, activate a cooling-off period, or self-exclude — done55's full suite of responsible gaming tools explained simply, with instructions on how to use each one.
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Getting Support Beyond the FAQ

The done55 FAQ covers the questions that come up most often, but every player's situation is unique. If your question is not answered here — or if you need someone to walk you through something step by step — done55's support team is available 24 hours a day, 7 days a week, specifically for Pakistani players.

The fastest way to reach done55 support is via the live chat feature inside your logged-in account. You will typically get a response within a few minutes at any time of day or night. For non-urgent matters, email support@done55.im — the team responds to all emails within 15 minutes regardless of the hour.

Done55 support staff are trained in Responsible Gaming as well as standard account and payment queries. If you contact done55 support about a concern related to your gaming behaviour, you will receive a sensitive, non-judgmental response with practical guidance. Done55's support team is not measured on player retention — their job is to genuinely help you, whatever "help" means in your situation.

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Still Have a Question?

Done55 support is available around the clock. Choose the contact method that works best for you.

Live Chat

Fastest option. Available inside your logged-in done55 account. Typical response: under 3 minutes, any hour.

Email Support

Email support@done55.im for non-urgent matters. Done55 responds within 15 minutes, 24/7.

This FAQ

Use the search bar at the top of the page to instantly find answers across all 50+ FAQ questions.

Ready to Play? Register Your done55 Account Free

You have got the answers — now get started. Done55 registration takes under two minutes, deposits from Rs 500 via Easypaisa, JazzCash or bank transfer, and your welcome bonus is applied automatically on your first deposit. Thousands of Pakistani players are already betting, spinning and winning on done55 right now.

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18+ only  ·  Play responsibly  ·  done55 Pakistan