Done55 is built for Pakistani players — and that includes protecting your personal data with the same care we bring to every other part of the platform.
We believe you have a right to know exactly what personal information done55 collects, how it is used, who it is shared with, and what control you have over it. This page tells you everything — in plain language.
The most important things to know about how done55 handles your personal data — full detail in each section below.
Name, contact details, payment info, device data, and activity logs — only what is necessary to run your account and keep the platform secure.
To operate your account, process payments, verify identity, provide support, and comply with legal obligations. Never for third-party advertising.
Payment processors and identity verifiers only — under strict contracts. We never sell your data. We never share it for marketing purposes.
Access, correct, or delete your data at any time. Object to processing. Request a copy. All requests handled within 30 days — free of charge.
Done55 is built for Pakistani players — and that includes protecting your personal data with the same care we bring to every other part of the platform.
Done55 operates the online gaming platform accessible at done55.im, offering sports betting, live casino, poker, Aviator, Ludo Games, and related services to players in Pakistan. For the purposes of this Privacy Policy, done55 is the data controller — meaning we determine how and why your personal data is collected and used.
This Privacy Policy applies to all personal data collected through the done55 website, mobile interface, and any communications between done55 and its players, including customer support interactions via email or live chat.
If you have any questions about this policy or the way done55 handles your data, you can reach us at support@done55.im. We will always respond within 2 business hours during standard hours.
Plain language note: This policy is written to be as clear and readable as possible for Pakistani players. If anything is unclear, contact done55 support and we will explain it to you directly in simple terms.
Done55 collects only the personal data that is genuinely necessary to operate your account, process your transactions, comply with legal obligations, and keep the platform secure. We do not collect data for the sake of it. The categories of personal data we may hold about you include:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, selfie with ID | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, city of residence | Registration |
| Financial Data | Payment method details, transaction history (amounts, dates, method), wallet IDs | Deposits and withdrawals |
| Device & Technical Data | IP address, browser type, device type, operating system, screen resolution | Every platform session |
| Gameplay Data | Games played, bet amounts, win/loss records, session durations, hand histories | Every gaming session |
| Communications Data | Support chat transcripts, emails, any messages sent to done55 | When you contact support |
| Marketing Preferences | Whether you have opted in or out of promotional communications | Account settings |
We do not collect sensitive personal data such as biometric data (beyond selfie KYC verification), health information, political opinions, or religious beliefs.
Done55 collects your personal data through the following channels:
The table below sets out each purpose for which done55 uses your personal data and the type of data involved in each case:
| Purpose | Data Used |
|---|---|
| Creating and managing your done55 account | Identity, contact data |
| Processing deposits and withdrawals | Financial data, identity data |
| Verifying your identity (KYC compliance) | Identity data, financial data |
| Delivering games and recording results | Gameplay data, device data |
| Customer support and dispute resolution | Identity, contact, communications, gameplay data |
| Detecting fraud, collusion, and bonus abuse | Device data, gameplay data, financial data |
| Anti-money laundering monitoring | Financial data, identity data, gameplay data |
| Responsible gaming monitoring and intervention | Gameplay data, session data |
| Sending service communications (e.g. withdrawal confirmations) | Contact data |
| Sending promotional offers (opted-in players only) | Contact data, marketing preferences |
| Platform performance and security monitoring | Device and technical data |
Done55 processes all personal data strictly in accordance with this policy — built around the needs of Pakistani players who value both great gaming and real data privacy.
Done55 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Done55 does not sell, rent, or trade your personal data to any third party for any purpose. The only circumstances in which done55 shares personal data with third parties are as follows:
Done55 never shares your personal data with marketing companies, data brokers, or advertising networks. If you ever receive an unsolicited message claiming to be from done55 and asking for personal information, treat it as fraudulent and report it to support@done55.im.
Done55 retains personal data only for as long as it is necessary for the purposes set out in this policy, or as required by applicable law. The specific retention periods that apply to different categories of data are set out below:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised aggregate data (for example, statistical analysis of platform usage) may be retained indefinitely as it no longer constitutes personal data.
Done55 takes data security seriously and implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:
No online platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their done55 account credentials. If you suspect your account has been compromised, contact done55 support immediately — we will act within minutes to secure your account.
From the northern valleys to the southern coast — done55 protects the privacy of every registered player across Pakistan.
Done55 uses cookies — small text files stored on your device — to make the platform work properly, remember your preferences, and understand how players use the site. The types of cookies done55 uses are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Session management, login authentication, security tokens. These are required for the platform to function. | No — required for core functionality | |
| Remembering your language, display preferences, and game settings between sessions. | Yes — via browser settings | |
| Understanding which pages are visited most, where players experience difficulties, and how the platform can be improved. Data is aggregated and not linked to individual accounts. | Yes — via browser settings | |
| Detecting unusual session behaviour, multiple account detection, and fraud prevention signals. | No — required for account security |
Done55 does not use advertising cookies or third-party tracking cookies for the purpose of serving targeted advertisements. You can manage cookie preferences through your browser settings. Note that disabling functional cookies may affect your experience on the platform.
As a done55 player, you have the following rights in relation to your personal data. All requests are handled free of charge and within 30 calendar days of receipt. To exercise any right, contact done55 support at support@done55.im with your full name, account username, and a description of your request.
Done55 services are strictly for adults aged 18 and over. Done55 does not knowingly collect personal data from individuals under the age of 18. If a minor registers an account on done55, that account will be closed immediately upon discovery, all associated data will be deleted, and any deposits will be returned to the payment method used. If you believe a minor has accessed done55, please notify us immediately at support@done55.im so we can take action promptly.
Done55 actively uses age verification measures during registration and KYC processes to prevent underage access. We take this responsibility seriously and invest in both technical and procedural safeguards.
Done55 sends promotional communications — including bonus offers, tournament announcements, and platform updates — only to players who have explicitly opted in to receive them. You can manage your marketing preferences at any time from your account settings, or by contacting done55 support.
Opting out of marketing communications has no effect on service communications — done55 will continue to send you transactional emails such as payment confirmations, withdrawal notifications, and security alerts regardless of your marketing preference, as these are necessary for account operation.
If you receive marketing communications from done55 after opting out, or receive communications you believe are fraudulent, contact support@done55.im immediately. Done55 will investigate and rectify any issue within 24 hours.
The done55 platform may contain links to third-party websites in specific circumstances — for example, in responsible gaming information resources. Done55 is not responsible for the privacy practices of any third-party website. Visiting an external link from done55 means you are leaving our platform and are subject to that website's own privacy policy. Done55 recommends reviewing the privacy policy of any third-party website you visit before providing personal information to it.
Done55 reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, done55 will:
Continuing to use done55 after a privacy policy update constitutes acceptance of the revised policy. If you do not agree with any change, you may request account closure before the change takes effect — your eligible balance will be returned to you in full.
For any privacy-related question, request, or complaint, you can reach done55 through the following channels. All privacy enquiries are treated with priority and handled by our dedicated data protection contact:
Email: support@done55.im — use the subject line "Privacy Request" for fastest routing.
Live Chat: Available 24/7 from within your done55 account. For data rights requests, live chat can initiate the process, but a written confirmation email will be required to authenticate and fulfil the request.
Done55 will acknowledge all privacy requests within 24 hours and will provide a full response within 30 calendar days. If your request is complex or if done55 receives a large volume of requests simultaneously, we will notify you if an extension of up to an additional 60 days is required — this extended timeframe is reserved for exceptional circumstances only.
Six concrete practices that demonstrate done55's commitment to data privacy — not just as a legal obligation, but as a fundamental part of how we operate.
All personal and financial data transmitted between your device and done55's servers is encrypted with TLS. Stored data is protected with AES-256 encryption at rest — the same standard used by major international banks.
Done55 has never sold, rented, or traded player personal data to any third party. We do not share data with marketing companies, data brokers, or advertisers. Your data stays within done55's controlled environment.
Personal data is accessible only to done55 team members who genuinely need it to perform their role. All access is logged and reviewed. Unauthorised access by staff is treated as a serious disciplinary matter.
If a security incident occurs that affects your personal data, done55 will notify all affected players within 72 hours of becoming aware — explaining what happened, what data was involved, and what steps have been taken.
Done55 does not hold data indefinitely. Each category of personal data has a defined retention period, after which it is securely deleted or anonymised. We never keep data "just in case."
Access requests, correction requests, deletion requests — all handled free of charge and within 30 calendar days. Done55 does not obstruct or delay the exercise of your data rights.
You have read exactly how done55 handles your personal data. We collect only what is necessary, use it only for legitimate purposes, never sell it, and give you full control over it. Register your free done55 account knowing that your privacy is genuinely protected.
18+ only · Done55 promotes responsible gaming · All data protected